By Lindsay C. Bishop of Mt. Pleasant Magazine
When Lisa Floyd purchased her Kiawah Island home three years ago, the previous owners had been AirMAX customers, so she decided to stay with the company most familiar with the heating and cooling needs of her home. She had done this before with mixed success, but when it came to her experience working with AirMAX, they far exceeded her expectations.
Floyd got started with the AirMAX maintenance plan right away, ensuring that her unit would be inspected every six months. AirMAX did an outstanding job keeping the system maintained and even suggested an easy fix for a thermostat issue they had encountered.
It was when new technician Steve Runyan came to service their HVAC unit in the spring of 2019 that the Floyds began to truly see the value in their relationship with AirMAX. Lisa’s husband suffers from allergies, and Runyan suggested an air purification system with filters that clean the air and remove particles, resulting in better air quality throughout the home. “Steve explained everything so well and he didn’t oversell us. He only recommended the system for our first floor, and it was exactly what we needed. It made a big difference,” said Floyd.
The Floyds continued their quest for clean air, having AirMAX clean out their ducts last year. Although they weren’t able to be home while the service was being performed, they have so much trust in Runyan that they asked him to oversee the work. “He’s very responsive and caring,” Floyd exclaimed. “He always follows up on his work with texts to make sure that everything is working correctly. The office staff is responsive, and they’re always respectful of appointment times and communicating about arrival times or delays.”
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